Safety precautions we’re taking to fight the spread of Covid-19

We’re following specific protocols to prevent the spread of coronavirus, and
keep our teams, our couriers and our customers safe.

In all our workplaces

  • We’ve supplied cloth masks to all team members not working from home, which are to be worn at all times while at work. 
  • We’re screening all team members for any Covid-relevant symptoms at the start of every shift
  • We’re practising social distancing throughout the day, and have staggered our break times to make sure fewer people are using common spaces at any one time
  • We’re disinfecting all workstations and common areas regularly, and enforcing regular hand washing and sanitising

In our warehouse

  • We’ve split our shifts to have fewer team members in the building at one time
  • Our warehouse shifts are separated with a 30-minute gap between, so as to avoid any overlap of teams in the building
  • We’re disinfecting the contents of each packed order before it gets sealed

During delivery

  • You’ll either be offered a sterilising wipe before signing on the tablet for delivery confirmation, or be asked for your details for the courier to enter themselves.
  • Our couriers will stay a minimum 1.5-metre gap from you.
  • We’re advising customers to please
    • Wear a cloth face mask when receiving your delivery
    • Disinfect your received parcels and products before opening or handling them, and to
    • Wash your hands immediately after receiving and opening a new parcel, before touching anything else.

Complete the form if there is a question you may have

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DELIVERIES AND RETURNS

PAYMENT OPTIONS

VOUCHERS AND COUPONS

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    DELIVERIES AND RETURNS

    PAYMENT OPTIONS

    CONTACT DETAILS

    For general enquiries
    info@cityexpress.co.za
    087 897 5956

    For Online order enquiries 
    online@cityexpress.co.za

    Customer Service
    Monday -Friday
    8:00am to 4:00pm

    CONTACT DETAILS

    For general enquiries
    info@cityexpress.co.za
    087 897 5956

    For Online order enquiries 
    online@cityexpress.co.za

    Customer Service
    Monday -Friday
    8:00am to 4:00pm

    Subscribe to our newsletter and get 10% OFF your first purchase

      CONTACT DETAILS

      GENERAL ENQUIRIES
      info@cityexpress.co.za

      ONLINE ENQUIRIES
      online@cityexpress.co.za

      CUSTOMER SERVICE
      Monday -Friday
      8:00am to 4:00pm

      CUSTOMER SERVICE
      087 897 5956